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TRUST & SAFETY
Our Commitment to Security
WE PRACTICE WHAT WE PREACH
Axiom Cloud is a refrigeration management software provider that takes your security as seriously as we take your refrigeration.
We practice what we preach
Axiom Cloud’s SOC 2 audits were completed by Prescient Assurance, a leader in security and compliance certifications for B2B SAAS companies worldwide. This audit confirms that Axiom Cloud’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.
We undergo regular audits and use the highest grade security to keep your data safe, and have successfully completed the AICPA Service Organization Control (SOC) 2 Type 1 and Type 2 certification.
OUR SECURITY PRACTICES
Information Security Program
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Third-Party Audits
Axiom Cloud undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.
Defined Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer's data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Vendor Risk Management
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. Vendor Risk is determined and the appropriate reviews are performed prior to authorizing any new vendor.
INFRASTRUCTURE
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS). AWS employs a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security.
Encryption
All databases are encrypted at rest and in-transit.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.
Business Continuity & Disaster Recovery
We use our data hosting provider's backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Logging and Monitoring
We actively monitor and log various cloud services.
Incident Response
We have a robust and tested process for handling information security events which includes escalation procedures, rapid mitigation, and communication.